A client asks consultant Neen James, "If my potential prospects are limiting their access to e-mail, how can I reach them?" Neen responds with a few ways to communicate with people without using ...

Your brilliant ideas deserve better than death by poor delivery. Most managers would trade technical genius for clear ...

Say what is relevant, clearly and immediately. Communicating effectively is hard. Even for people who do it well, there are too many variables involved, too many moments where personal history makes ...

It used to be that the unspoken rules between employers and employees were clear: loyalty in exchange for job security and steady career progression. But recent workplace shifts—accelerated by ...

In theory, your team wants clarity. In practice, they fear rules. That’s the paradox leaders face when they finally try to clean up internal communication. You know your company needs fewer pings, ...

Ever had someone misread your tone in an email or chat at work? Exclamation points, emoji, and reacji can help, even in business communications. I'm an expert in software and work-related issues, and ...

We live in a society where the post-World War II Baby Boomer Generation (born 1946-1964) is reaching their senior years in ever-growing numbers, and representing an increasingly larger segment of the ...