The highest-rated Harbor Freight battery chargers come from Cen-Tech and Viking, with a 4-amp Viking charger topping the list ...

An unhappy customer is suing Henderson Castle, alleging in a lawsuit that, after he left a one-star review of the Kalamazoo bed and breakfast’s restaurant, an employee tracked down his place of ...

CONSUMER REPORTS SHOWS YOU WHAT TO LOOK FOR BEFORE YOU BUY IT. EVERY HOLIDAY SEASON, MY FAMILY AND I, WE TRAVEL TYPICALLY TO FLORIDA BECAUSE WE HAVE A LOT OF FAMILY THERE FOR LIFESTYLE CONTENT CREATOR ...

Nearly 7 in 10 healthcare consumers will leave a review when texted or emailed, meaning a “passive reputation management strategy won’t cut it” for health systems, according to a Press Ganey report ...

After finishing a meal at a restaurant, a Negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as an ...

A restaurant’s witty response to a customer’s review has left internet viewers in stitches. Reddit user u/raj000777 shared a screenshot of the exchange on the subreddit r/funny, where it quickly went ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

How brands gain the strategic edge in customer experience by balancing AI with the human touch. In partnership withNiCE As brands compete for increasingly price conscious consumers, customer ...

My job, on most days, is trying to help consumers navigate the muddy waters of the automotive landscape. Everyone has different needs, tastes, and priorities. At AutoGuide, we put ourselves in the ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

If you've ever tossed and turned through the night, woken up sweaty, or struggled with breakouts that just wouldn't go away—you're not alone. Millions of people silently suffer through poor sleep ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...