Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

For eCommerce business owners, the real challenge isn’t how to gain efficiency – it’s deciding where automation should stop ...

Delta Air Lines is the go-to choice in several categories for Americans surveyed for the 2026 BrandSpark Most Trusted Awards.

Optimizing the customer experience helps travel advisors build loyalty, generate referrals and increase revenue.

Dunkin' has loyal customers across Massachusetts, but some aren't happy about the changes the company made to its loyalty program last fall. Aaron Braun of Stow is one of them. He had accumulated more ...

Abstract: This study examines the effects of AI chatbot communication techniques on customer satisfaction and intention to use AI enabled banking in the banking ...

Niccol, who previously served as Chairman and CEO of Chipotle Mexican Grill (NYSE: CMG), revealed in a recent interview with The Wall Street Journal that he thought his ‘Back to Starbucks’ plan was ...

Monrovia — Golden Touch Corporation (GTC), a Liberian-owned company, has launched a Compliance Services Division aimed at easing bureaucratic bottlenecks and speeding up access to government ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an elaborate scheme to defraud passengers. Holiday travelers are falling victim to ...