January, known in retail circles as Returnuary, is often the cruelest month for merchants, as post-holiday returns erode ...

As retailers enter 2026, unified platforms, agentic AI, and automation are changing e-commerce operations, affecting ...

An e-commerce customer service support company is predicting a 45% increase in customer returns following Christmas, a development that will tax many retailers’ support systems and erode their holiday ...

Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now” button. By integrating ChatGPT, Walmart is collapsing the shopping funnel. No search bar.

Online shopping is turning into a battle between consumers and AI bots, and the digital challengers are winning. This holiday season, “Grinch bots” — AI-driven scripts designed to manipulate online ...

Agentic commerce is changing how consumers discover and buy, as brands deploy AI agents as autonomous team members to predict demand, optimize pricing, and communicate with customers automatically.