Community Bank’s fourth quarter performance reflected steady execution across its diverse business segments, with management ...

For years, a bachelor’s degree or higher has led to better job prospects. But artificial intelligence is changing the playing ...

The bank's AI-based virtual assistant, which began development 10 years ago, is now used by 42 million customers and more than 200,000 employees. It does everything from sending wire transfers to ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

CITYWIDE — THE MTA ANNOUNCED Monday it has opened five new Customer Service Centers at subway stations in The Bronx, Manhattan and Brooklyn, and more are on the way. Agents are on hand 24/7 to assist ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

MILWAUKEE (CBS 58) -- It's a new chapter for Milwaukee's theater scene this weekend. Today, Oct. 11, was the grand opening of the Associated Bank Theater Center. It's a new home for the Milwaukee ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...