Commentary--With the multitude of services and applications at work throughout an organizations IT infrastructure, businesses require tools to help them maintain high system availability and ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...

Dublin, Nov. 24, 2022 (GLOBE NEWSWIRE) -- The "IT Service Management (ITSM) Service Oriented Architecture (SOA) ITIL Compliant - 2022 Edition Policy Template "report has been added to ...

By applying BMC’s Remedy call center management application, which is ITIL-compliant, JOS was able to conform to ITIL’s service support best practices. Mok explained the application acted like a tool ...

Attaining IT service management certification, it seems, is still not a priority for some organizations in Asia. Steve Wells, DHL's acting vice president of strategy and planning for Asia-Pacific, ...

A lot of time and effort has been put into promoting the value of the IT Infrastructure Library (ITIL) framework. But for reasons tied to budget and time, a recent survey of 884 IT professionals ...

As IT becomes increasingly automated under the new data center architecture, more companies are embracing best-practices procedures outlined in formal IT frameworks. At stake are service quality, ...

-- ITIL and ITSM Certification from CapTech Partners, LLC. newScale RequestCenter 2003 is certified by ITIL Master CapTech Partners as ITIL compliant. A white paper describing the use of newScale ...