Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

YRP to train officers in de-escalation techniques with persons in crisis and send support vehicle to help vulnerable ...

Calming angry or anxious patients who need dermatologic surgery requires carefully selected words and actions, according to a ...

After nearly 60 years of resolving family feuds and learning effective communication, author BJ Rae draws on a lifetime of ...

BATON ROUGE, La. (KLFY) — Louisiana disability advocates and state education leaders say long-awaited updates to the state’s seclusion and restraint law will bring stronger safeguards, clearer ...

The training, provided by behavior management training organization Crisis Prevention Institute, would provide mandatory training in de-escalation and restraint techniques for thousands of employees.

Paramedics, EMTs and nursing professionals in Greater Cleveland are encouraged to join two training sessions aimed at ...

Eli Rodrigues was fatally shot by an EPD officer 6 years ago. His family sued the city and will get their result before ...

Carbon, Monroe and Pike counties have joined together to help first responders in recognition and response to emergencies ...

Since 2019, the Federal Aviation Administration (FAA) has seen a 400% increase in in-flight outbursts—ranging from disruptive ...

As the government shutdown drags on, the federal spending freeze is taking a quiet but consequential toll on police departments across the country, bringing critical training programs to a halt. With ...

As intoxicated travelers cause problems on planes, different groups – air crew. airlines, airport personnel, and more – blame each other for the issue.