Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

The Travis County District Attorney’s Office has conditionally dismissed a murder charge against an Austin police officer.

Calming angry or anxious patients who need dermatologic surgery requires carefully selected words and actions, according to a ...

Paramedics, EMTs and nursing professionals in Greater Cleveland are encouraged to join two training sessions aimed at ...

The training, provided by behavior management training organization Crisis Prevention Institute, would provide mandatory training in de-escalation and restraint techniques for thousands of employees.

As intoxicated travelers cause problems on planes, different groups – air crew. airlines, airport personnel, and more – blame each other for the issue.

As the government shutdown drags on, the federal spending freeze is taking a quiet but consequential toll on police ...

Body camera footage of Officer Facio's fatal shooting in Apache Junction was released, detailing the incident.

Since 2019, the Federal Aviation Administration (FAA) has seen a 400% increase in in-flight outbursts—ranging from disruptive ...

Carbon, Monroe and Pike counties have joined together to help first responders in recognition and response to emergencies ...

Peter Villalobos resisted arrest after refusing to exit a bathroom in a McDonald’s on June 20, the Police Department said. He ...

The Missouri Department of Natural Resources has selected a member of its Environmental Quality division as the department's ...