Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

For eCommerce business owners, the real challenge isn’t how to gain efficiency – it’s deciding where automation should stop ...

Delta Air Lines is the go-to choice in several categories for Americans surveyed for the 2026 BrandSpark Most Trusted Awards.

AI-driven search is breaking last-touch attribution. First-touch analytics reveals SEO’s role in discovery, influence, and ...

Optimizing the customer experience helps travel advisors build loyalty, generate referrals and increase revenue.

W.W. Grainger, Inc. (NYSE:GWW) Q4 2025 Earnings Call Transcript February 3, 2026 W.W. Grainger, Inc. misses on earnings ...

Loyalty programs remain a powerful tool for businesses. According to last year’s Statista survey, a third of marketers believe their company earns five to seven times more from these programs than it ...

At The Athletic ($), Keith Law published his 2026 Royals Top 20 Prospects list.

Macy’s will close 14 underperforming stores in 12 states across the country this year, even as CEO Tony Spring reported stronger performance from Macy’s “Reimagine 125” stores and its luxury banners, ...

The character brand partnered with the inflatable toy company to create limited-edition daruma doll plushies featuring eight ...

Five ready-to-go AI use cases for South African businesses From boardrooms to back offices, South African companies are moving beyond AI hype and into execution. But as pressure builds to […] ...

Tabassum Zalotrawala’s journey isn’t a left turn from art to operations—it’s a continuum. Her eye for design, space, ...