Chief Customer Officer Kellie Capote discusses the role of the CCO and her data-driven approach to customer experience. In this CMSWire Contributor Q&A, Kellie Capote, chief customer officer at ...

Recurly, a subscription management and billing platform, has added a strategic C-suite hire to the executive leadership team with the appointment of Rachel Sheriff as Chief Customer Officer (CCO).

Every chief customer officer comes into their role with the natural biases and filters that affect our world views and how we approach our work life. When we settle into our office each morning, we ...

Blake Morgan tackles the leadership question in her piece “The Problem With Saying 'Customer Experience Is Everyone's Job'”: It’s nice to think that everyone knows customer experience is important – ...

Folks at the White House’s Office of Management and Budget (OMB) and some US federal agencies have been working hard to improve the quality of federal CX. Their efforts have yielded modest gains at ...

Tecnotree, a global digital platform and services leader for AI, 5G, and cloud-native technologies, has won the CX Catalyst award for Impact at The Fast Mode Awards 2025. The awards, hosted by leading ...