In the past, it would often take an hour for a travel agent and airline representative to reserve a seat on an airplane due to paperwork and manual labor. Thankfully, those days are long gone. Airline ...

Bookings systems at American Airlines were down for a considerable portion of Monday. First reports of a systems outage began emerging late in the morning (east coast time), and systems appeared to ...

Booking flights online has been a frustrating process due to rigid reservation systems, multiple bookings for families, and a lack of extra options such as mixing seat classes. Soon, we will say ...

Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance ...

Delta Airlines is making big changes to its flight booking process this fall. The popular airline will roll out a revamped booking system starting October 1, which will offer more personalized options ...

Lufthansa Group is reshaping how it sells flights and manages passengers, with Amadeus Nevio set to play a central role. The ...

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South American carrier Latam Airlines soon will levy varying surcharges based upon which GDS travel advisors use to book. Latam currently assesses a surcharge of $13 per segment for GDS bookings made ...

Forbes contributors publish independent expert analyses and insights. Charlotte-based reporter Ted Reed covers airlines and airline labor. An Israeli company says that airline revenue management ...