In the past, it would often take an hour for a travel agent and airline representative to reserve a seat on an airplane due to paperwork and manual labor. Thankfully, those days are long gone. Airline ...

Bookings systems at American Airlines were down for a considerable portion of Monday. First reports of a systems outage began emerging late in the morning (east coast time), and systems appeared to ...

Booking flights online has been a frustrating process due to rigid reservation systems, multiple bookings for families, and a lack of extra options such as mixing seat classes. Soon, we will say ...

Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance ...

Delta Airlines is making big changes to its flight booking process this fall. The popular airline will roll out a revamped booking system starting October 1, which will offer more personalized options ...

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Forbes contributors publish independent expert analyses and insights. Charlotte-based reporter Ted Reed covers airlines and airline labor. An Israeli company says that airline revenue management ...

South American carrier Latam Airlines soon will levy varying surcharges based upon which GDS travel advisors use to book. Latam currently assesses a surcharge of $13 per segment for GDS bookings made ...

Flying is expensive enough without accidentally giving the airline industry more of your hard-earned money, especially during the holidays. Between hidden fees, sneaky algorithms, and rookie booking ...

Editor’s Note: Ganesh Sitaraman holds the New York Alumni Chancellors Chair in Law at Vanderbilt University, is the director of the Vanderbilt Policy Accelerator and author of “Why Flying is Miserable ...