I would be happy if I never had to type on a keyboard again. It’s not possible today by a long shot, but there are signs that this future scenario could take place. I could have never imagined using ...

Popularity of voice bot frameworks using Natural Language Processing (NLP) and Artificial Intelligence (AI) is on the rise today. Even blockchain can’t compete with Alexa and Google Home anymore, in ...

Every day, innocent people get on the phone and find themselves transformed into a robot by an evil system of telecom infrastructure. At least, that’s what it sounds like on the other end of the line.

The conversational AI market has exploded since ChatGPT was released in November 2022 and is predicted to grow into a nearly $50 billion global industry by 2031, according to MarketsAndMarkets.

Kapture CX, an AI-powered customer experience automation platform in India, has launched a multilingual voice bot for the ...

With today’s technology capabilities, consumers want simple, fast, efficient and effective interactions. They tell Google to direct them to their favorite coffee shop; they ask Alexa for the weather ...

The IRS has added to the repertoire of its telephone-answering “voice bots” the ability to manage taxpayers’ requests to establish or change a tax payment plan. In a news release and conference call ...

The Internal Revenue Service, facing criticism over long hold times and disconnects when taxpayers try to reach its offices, is adding more options for callers to reach automated voice bots that can ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Even though phone calls were one of the first forms of long-distance live support, they ...

No doubt the proliferation of voice assistants has changed the landscape in which we live. Whether it’s Alexa or Siri or Google Assistant, we’ve come to accept voice as a big part of the evolving tech ...

BENTONVILLE, Ark. — (TALK BUSINESS & POLITICS) Voice commerce is one of the areas Walmart has tested for the past year with Google and is now working on its own application for online grocery. Walmart ...

An employee talks through a headset while working at the Avise Techno Solutions LLP call center in Kolkata, India, on Sunday, Dec. 24, 2017. India's political stability and reform push -- including a ...