An Ohio woman noticed a Target secret shopper following her around as she tried to shop. So, she decided to follow back. “I ...

What’s a secret shopper? In an effort to keep brand quality high, companies often hire secret shoppers. Secret shoppers get paid to visit stores and see if stores are meeting certain standards that ...

Mystery shoppers go undercover to help businesses improve their customer service experience. But just how do you become a secret shopper, and how much can you make? Imagine being on the TV show ...

Imagine being a young woman and slightly shorter than average height, but you’re also a hard worker who is currently the assistant manager at a retail store. Would you feel insulted if a customer ...

Anyone who has worked in the service industry or retail knows to fear the coming of the dreaded secret shopper, third parties hired by a company or chain to check up on employees’ customer service ...

CHARLOTTE — A local woman thought she landed a great birthday gift – a job she was hoping for – but it turned out to be a con. Michelle Nunley works in healthcare and was looking to make extra money.

Jan Verleur, co-founder of Verleur Group LLC (TVG), and Rohan Marley, the driving force behind Lion Order cannabis products, engaged in a comprehensive discussion with Benzinga on quality control, ...

NEW YORK (Reuters) - The U.S. Education Department will press forward with a "secret shopper" program to help ensure that companies properly service student loans as millions of borrowers begin ...

Imagine being on the TV show “Undercover Boss” and finding out that the new hire you’ve been training is actually the top dog of the company. On the popular television program, CEOs go undercover as ...