If you take in your Samsung device to an independent shop for repair, Samsung requires the store to send your name, contact information, device identifier, and the nature of your complaint to the ...

IFixit and Samsung were once leading the charge in device repair, but iFixit says it’s ending its repair partnership with Samsung because it feels Samsung just isn’t participating in good faith.

A contract between Samsung and independent repair stores has revealed anti-consumer practices. Stores are required to disassemble products that feature parts not bought from Samsung. These stores are ...

If you’ve got a Samsung Galaxy phone in need of repair, you may need to find a new shop. Best Buy’s Geek Squad—once a Samsung-authorized partner—will no longer fix hardware issues such as depleted ...

What’s happened? Samsung is testing a new retail repair service that brings quick diagnostics in-store and routes more complex repairs through nearby service centers, as the brand looks to cut down ...

Katelyn is a writer with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

Roughly one in every five smartphones sold is a Samsung. And as good as Samsung's reputation for build quality is, with that many phones manufactured and in use around the world, of course there will ...