That's why the Computing Technology Industry Association last week released the "CompTIA SLA Development Guide," a 10-page manual for association members that addresses the requirements of solution ...

A client review is coming up, and you''re not fully sure whether your team''s delivery matches the commitments agreed in the ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Service Level Agreement (SLA) - Preparation Guidelines for Effective SLAs" webinar to their offering. Service Level ...

Axios Systems, the world’s leading provider of service management software, including the assyst ITSM suite, today reveals the results of a survey conducted during its third in a series of webcasts ...