As digital infrastructure becomes more interconnected and performance-sensitive, protecting against SLA breaches is no longer optional, it’s part of prudent investment management ...

I've never had to write an SLA document before and was wondering if anyone could give me a sample SLA doc for their virtualization or storage environments (FC/iSCSI). I have a nice sample one from SUN ...

Microsoft recently published a new version of its service-level agreement (SLA) for Azure SQL Database, adding uptime perks for organizations that use the "Business Critical" tier. If organizations ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading cloud communications platform for AI-powered calling, conferencing and contact centers, today announced a 100% uptime Service Level Agreement ...

In cloud services, whether it is infrastructure as a service (IaaS), platform as a service (PaaS), or software as a service (SaaS), service availability is often a significant customer concern because ...

JACKSONVILLE, Fla.--(BUSINESS WIRE)--Continuing its commitment to providing world-class levels of service and system uptime to its clients, financial technology leader FIS ® (NYSE: FIS) said today ...