You may be used to TeamViewer or AnyDesk when helping others with PC problems, but Windows has a perfectly fine tool right there.

Originally called the NetworkStreaming SupportDesk, the company earlier this year rebranded its appliance as well as itself under the Bomgar name. Regardless of its moniker, the Bomgar Box is ...

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...

Please note: This item is from our archives and was published in 2017. It is provided for historical reference. The content may be out of date and links may no longer function. Q. I have become the ...

Discover GetScreen.me, a powerful, self-hosted remote desktop tool that offers a seamless, clientless experience for ...

Apple @ Work is brought to you by Kandji, the MDM solution built exclusively for organizations that run on Apple. Kandji is a modern, cloud-based platform for centrally managing and securing your Mac, ...

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...

This document outlines things to consider if you are working from a remote location. We highly recommend using Remote Desktop functionality, because it can directly connect to your existing desktop so ...

The variants of the message that you could see are: The remote computer requires Network Level Authentication, which your computer does not support. For assistance, contact your system administrator ...

Contact your IT support to configure your University computer for remote desktop connectivity. Your IT support must make these changes to your computer before you can ...