Innovative software integrates seamlessly with SAP, providing a user-friendly interface that combines color and ...

Software quality is a strange animal — nobody really cares about it until it’s missing. But as soon as there’s an incident that can be traced back to a software malfunction, it suddenly becomes ...

One does not simply forget the incident involving CrowdStrike in 2024. Eight and a half million systems crashed, which resulted in canceled flights, disrupted hospitals, frozen media and broken public ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

Aklero Risk Analytics Inc., a provider of mortgage quality control (QC) software and services via their automated data and document validity assurance platform, has hired John Alarcon as chief ...

Software has forever revolutionized traditional product development. It's what sets companies apart — the ultimate competitive advantage. But it has to be done right. You can't just ship software. You ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...