Contracting is all about process for legal teams. Process is vital to improving contract lifecycle management because all contracts go through some form of a life cycle which itself, is a process. The ...

Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on how to visualize them. If you’ve had trouble deciding on a format for your ...

A process map is essentially a breakdown of a process to determine how it flows and, ultimately, how effective it is. Those who complete process mapping look closely at elements such as the structure ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have the view ...