Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use of AI to ...
Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...
Headlines announcing Klarna’s AI pullback were wrong, its CEO says. Instead of retreating, it’s handing more tasks to the bots. Klarna’s AI push has been the loudest, if not the boldest, attempt to ...
“My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. He was addressing the headlines about the company looking to hire human workers after previously saying ...
Facepalm: As companies fall over each other replacing real employees with AI that doesn't require monthly wages, sick pay, maternity leave, etc., some are encountering a problem: AI performs a lot of ...
The CEO of payments company Klarna has warned that AI could lead to job cuts and a recession. Sebastian Siemiatkowski said he believed AI would increasingly replace white-collar jobs. Klarna ...
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Klarna Slashed 40% of its Staff for AI — Now They're Scrambling to Rehire Humans After Customer Backlash
Swedish fintech giant Klarna's dramatic reversal from AI back to human employees exposes the harsh reality that artificial intelligence cannot match human capability in customer-facing roles, despite ...
STOCKHOLM--(BUSINESS WIRE)--Klarna, a leading global payments provider, today announced the launch of its global authentication platform — a leading aggregator with multiple global and local ...
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