Within our role as FM service providers, we are often asked this question when reviewing a contract document: Do key performance indicators (KPIs) and service level agreements (SLAs) really work? As ...

Processes such as KPI or SLA are enhancers but do not define leadership “I hate KPIs!” chimed a leading strategy execution consultant. For a moment, I thought he was going to argue, in the same way ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "KPI Metrics for the Internet, IT, and Service Management - 2017" report to their offering. Compliant with ITIL, ISO ...

In today’s fast-paced organizational environments, human resources functions are increasingly moving beyond traditional administrative roles toward strategic partners in delivering value and agility.