Statetechmagazine

UCaaS vs CCaaS: What State and Local Governments Need to Know

Contact centers and communication systems are evolving, and organizations must adapt to meet the needs of employees and citizens alike. An on-premises contact center leaves organizations relying on ...
No Jitter

Which Way to CCaaS?

CCaaS providers offer some great options, with incredible technologies that can lower costs and deliver more features with better customer engagement. That’s why the sector is growing so quickly and ...
Forbes

The Evolution Of Enterprise Communications: Understanding How CPaaS, UCaaS And CCaaS Work Together To Meet Your Business’ Communications Needs

In the IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment, the communications platform-as-a-service (CPaaS) industry was hailed for having “emerged from a turbulent ...
No Jitter

What is Contact Center as a Service (CCaaS)? How it Works & How to Get It

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...
Fast Company

To the cloud! A look inside the rapid adoption of the cloud contact center.

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...
Fast Company

Boosting front-line impact: How CCaaS can supercharge contact center agents

Customers’ expectations for quality service are becoming more intricate. Dynamic, omnichannel, multimodal, asynchronous—modern customers want it all, in a convenient, user-friendly experience. At ...
Destination CRM

Contact Center-as-a-Service Market to Grow by $5.23 Billion Through 2028

Research firm Technavio expects the worldwide contact center-as-a-service (CCaaS) market to grow by $5.23 billion through 2028, expanding at a compound annual growth rate of 16.36 percent. The report ...
Destination CRM

CCaaS: What to Assess Before You Invest

CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...
Computer Weekly

CCaaS platform subscriptions to generate $18bn revenue by 2028

Contact-centre-as-a-service (CCaaS) subscriptions will leap from $7.5bn at the end of 2023 to generate over $18bn in revenue by 2028, driven by growing support for inbound communication channels, such ...
PR Newswire

Bright Pattern Recognized for Highest ROI and Fastest Time to Deploy of All CCaaS Providers

Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd's CCaaS Report with Best ROI, ROI payback time, and time to implement SOUTH SAN FRANCISCO ...
telecom.economictimes.indiatimes

Revenue from CCaaS subscription services to grow to $18 bn by 2028: Juniper Research

NEW DELHI: The revenue from contact centre-as-a-service (CCaaS) subscription services will rise from $7.5 billion in 2023 to $18 billion by 2028 – a growth of 110% in this period, according to the ...