AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

The ISO/IEC 20000 standard is a pass-fail certification that requires complete adoption of a specific subset of the IT Infrastructure Library. There’s not huge interest in the standard yet, but ...

CA Inc. late last month brought out a package of software, services and training programs to help implement best practices for managing IT shops under the Information Technology Infrastructure Library ...

A survey by the Aperture Research Institute has revealed that almost half of organizations (49 percent) are not able to track changes across physical aspects of their data center including space, ...

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good–particularly when implemented by third-party IT service providers. IT governance has ...