It’s no secret that the supply chain is currently in chaos. However, despite customers’ awareness of these issues, it’s still unclear for many how these global delays will impact their daily lives.

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

As the virus reaches its peak, we’ve all started to recognise this working environment as the “new normal”. Kavita Singh shares tips to bring seamless communication to your customers. When ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

A global consumer survey conducted by Arion Research and Sendbird found that half of all consumers miss communications from businesses regardless of the channels they use. This highlights how hard it ...

"We are already working. We have launched a programme called Spark. It's a platform, where it is not only a knowledge ...

Here’s how discovering and effectively communicating your company’s purpose can transform its performance, customer relationships and overall success in the marketplace. Discovering and communicating ...

Our focus in recent years has been to educate customers about the threat of online fraud and identity theft. Those are initiatives we can't let up on. They are among the most important steps we take ...

Travelers nationwide could face cancellations and delays galore after the Federal Aviation Administration ordered airlines to cut flights at major airports amid the ongoing government shutdown— though ...