To build the right business case, you need to do some analysis on your web or mobile application users via tools such as journey mapping, voice of the customer, confidence-building measures, and ...

The chatbot marketplace is growing fast. As Satya Nadella, the CEO of Microsoft, said at Microsoft’s World Partner Conference earlier this month, “Pretty much everyone today who’s building ...

When Satya Nitta worked at IBM, he and a team of colleagues took on a bold assignment: Use the latest in artificial intelligence to build a new kind of personal digital tutor.