Actively listening to both clients and colleagues is the cornerstone of building mutual trust and respect for one another.

If you say you’re listening but you really aren’t, here are the three components of how to listen and mean it. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

Active listening is a powerful tool that can improve communication and strengthen relationships. It involves fully concentrating, understanding, responding, and remembering what is being said. By ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

Most of us acknowledge that listening is important. It builds trust. It reduces misunderstandings and helps eliminate conflict. Good listening encourages empathy and improves relationships. It deepens ...

Communication specialists, marriage counselors, and other experts always tell us to “engage in active listening” to better connect with our spouses, children, bosses, and just about anyone else. What ...

What happens when you and your employee, friend, family or client speak over each other? Do you think it makes for a productive effort and effective meeting? It’s doubtful. More likely, the ...

Your partner is telling you about their stressful day while you’re mentally planning dinner, checking your phone, and wondering if you remembered to pay the electric bill. You’re hearing the words, ...

In our fast-paced, always-connected world, building and maintaining genuine connections is taking a backseat to the hustle-bustle of everyday life and leaving people feeling more isolated and alone.

(By Loyd Ford) We all know what it’s like to be left out. What’s that feeling? Fear. You’ve probably heard some sales managers say, “In every sales call, someone will be sold. Them or you.” But this ...

How many times have you casually mentioned buying, say, new curtains to your spouse, then found yourself bombarded with ads for window treatments the next time you opened a new browser tab on your ...