New agentic solution enables businesses like Kroger, Lowe's, Papa Johns, and Woolworths to create experiences that shift from simple conversations to active problem solving NEW YORK, Jan. 11, 2026 ...

TEANECK, N.J., June 18, 2025 /PRNewswire/ -- Cognizant (NASDAQ: CTSH), in partnership with Google Cloud, has launched Cognizant® Autonomous Customer Engagement, a new AI-led autonomous contact center ...

On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

Google Cloud Platform has said it will conduct a detailed review of its abuse prevention processes after a customer complained about its treatment. The unnamed customer, who works in the renewable ...

The move aims to reduce friction for customers by keeping the ordering flow consistent across touchpoints.

Google Cloud announced advancements in Verizon's customer experience through its collaboration focused on generative Artificial Intelligence (AI) technology. The integration of Google Cloud's AI ...

LONG ISLAND CITY, N.Y. & SUNNYVALE, Calif.--(BUSINESS WIRE)--Today, Optimum and Google Cloud announced an expanded collaboration to build an intelligent and personalized customer experience across web ...

Google Cloud today announced the availability of a number of new artificial intelligence tools, including generative AI systems, designed to help retailers modernize their business operations, better ...

Google Cloud has unveiled a new partner program focused on customer outcomes, AI innovation, GCP and Workspace skills, ...