What a difference a year makes. At last year’s Genesys Xperience, the common theme among customers was moving to the cloud – and many didn’t even see AI on the horizon. At this year’s Xperience, ...
DALY CITY, Calif.--(BUSINESS WIRE)--Genesys: News Facts: About Genesys Social Engagement: Genesys Social Engagement analyzes social media interactions and applies intelligent customer routing and ...
Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy across ...
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