It's one thing to say you're customer-centric, but how do you get there and measure your organizational customer-centricity? Consumers today are a tough bunch to keep loyal. Three-quarters make some ...

During periods of inflation and economic downturn, such as what we’re experiencing currently, business leaders tend to develop conservative mindsets. There is a common, natural mindset that people ...

In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

There may be no better example of customer-centric commerce than vending, with customers initiating, directing and ...

“The customer is always right” is a motto originating in the early 20th century which encourages employees to give a high priority to customer satisfaction. The quote has morphed into an intense focus ...

This is the age of the customer. In the digital age, buyers can access a wealth of information in real-time. They have more choices, can make better-informed decisions based upon data and peer reviews ...

If you take the time to survey your customers how they feel about your product/service/business, you might think you're being "customer-centric." But Ranjay Gulati argues that this isn't going nearly ...

While there is no set template to encourage innovation and creativity in the workplace, there are several guiding principles for fostering a culture that is open to innovation and creativity. The Fast ...

Nvidia's decision to enter the cloud gaming market is very important. We explain why. Autonomous Vehicles Legislation might delay AV market introduction, but Nvidia has revenue streams in the ...

PLANO, Texas--(BUSINESS WIRE)--Cinemark Holdings, Inc., one of the world’s largest and most influential movie theater companies, now offers specialty Cinemark and movie merchandise for fans across the ...

This session takes the fundamentals of customer experiences and frames them in a strategic business context. Knowing your company, customer, and competition is vital to experience-based ...

The need to stay connected anytime, anywhere has led to connectivity being one of the core elements of large campuses and public spaces. In recent years, the development only goes faster, where ...