Amazon's huge voice assistant upgrade is conversational, connected and well-suited for Prime users. I enjoy it, but still ...

Typing is slow and speaking is fast. Learn how entrepreneurs use AI voice tools to 10x their output and capture ideas the ...

OpenAI launched the Realtime API in beta in October 2024. The API, which uses the same technology as ChatGPT’s advanced voice mode, enables software developers to create voice-based AI assistants that ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Forbes contributors publish independent expert analyses and insights. Geri Stengel writes about the success factors of women entrepreneurs. The way companies hire hasn’t kept pace with how people ...

For decades, Fortune 500 companies had to hire market research firms to get meaningful insights into customer satisfaction. These services come with a hefty price tag and often take weeks to complete.

A five-year forecast shows bold growth, diverse use cases and a vendor landscape that’s only getting more crowded. Editor's note: Part 1 of this three-part series on voice AI captured the essence of ...

The CEOs at Zoom and Twilio weighed in at a recent Goldman Sachs event on how problems that have slowed the adoption of voice AI are gradually being corrected. Voice AI technology has been around for ...