Anyone who has heard those words over the phone was having one of the worst days of their lives. Every day across America, thousands of emergency dispatchers answer calls from people caught up in ...

“You have to breathe and remain calm, you have to be the calm voice in all of that hype,” Terri Knight, a four year dispatch veteran, said. The job requires that the dispatchers put aside problems ...

Forbes contributors publish independent expert analyses and insights. University Professor writing about how best to lead workplaces We live in a world that glorifies “busyness”. The ability to juggle ...