A user-friendly and mobile-friendly interface is paramount. Software that is easy to implement and use reduces the learning curve for your team, allowing them to focus on core operational tasks. Look ...

(TNS) — Artificial intelligence technology is coming to the 911 call center that serves Grand Traverse County, pending approval by the county board on Wednesday morning. Central Dispatch officials are ...

(TNS) - In 1978, the Monroe County Control Center was manually logging incidents. The center would write the details of an emergency call on a card by hand, and file it away in, well, a file. That was ...

EVERETT — So far, it’s working, and that’s a big relief. Before dawn Tuesday, Snohomish County went live with new software for police, firefighters, 911 centers and jail staff. The county’s emergency ...

Getting the right technician to the right job and on time – is integral to the success of a home services company. Quality customer service stems from deploying efficient dispatch software that can ...

The system, called ProQA, was implemented by the city in 2017. "It was a danger. It was a danger to people that were responding to the calls," said former dispatcher Carri Sampson-Spande.

Boulder Fire-Rescue is upgrading its dispatch system with new hardware and software that it hopes will shave off as many as 30 seconds from its response times, and an official with the department said ...

SACRAMENTO (CBS13) - Fire officials say the new computer dispatch software they purchased has been a multi-million dollar disaster. A 17-page complaint accuses a Texas-based software company of breach ...

The city of Aurora is considering buying new dispatch and records management software for its public safety departments for just over $4 million. Through the proposed five-year contract with Mark43, ...