New research challenges the idea that venting anger provides relief. Scientists now suggest that shouting or hitting objects ...

The Purdue Police Department is offering free online Verbal De-escalation training in August and September. “Verbal De-escalation” is a two-hour PowerPoint presentation. The objective is to teach ...

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Calming angry or anxious patients who need dermatologic surgery requires carefully selected words and actions, according to a ...