Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

This story is from The Pulse, a weekly health and science podcast. Find it on Apple Podcasts, Spotify, or wherever you get your podcasts. Amie Ward has worked in the hospitality industry for more than ...

New research challenges the idea that venting anger provides relief. Scientists now suggest that shouting or hitting objects ...

Conflict can be a natural part of campus life, but how we respond to it can determine whether it becomes an opportunity for learning or a situation that spirals. As faculty and staff, understanding ...

The Purdue University Police Department is offering free, virtual verbal de-escalation training in April. Verbal de-escalation is a two-hour PowerPoint presentation. The objective is to teach skills ...

PROVIDENCE – When David E. Lambert began his law enforcement career more than three decades ago, there was little talk of mental illness or the impact of post-traumatic stress disorder. The powerful ...

SPOKANE, Wash. -- The Peace and Justice Action League of Spokane, or PJALS, provided a workshop Saturday to help teach would-be protestors de-escalation techniques to help keep people safe. Last week, ...

If you’ve ever spent any amount of time working in a school or hospital, you have most likely encountered a fast-paced, ever changing, wonderfully challenging environment that requires you to ...

The Purdue Police Department is offering free online Verbal De-escalation training in August and September. “Verbal De-escalation” is a two-hour PowerPoint presentation. The objective is to teach ...

Calming angry or anxious patients who need dermatologic surgery requires carefully selected words and actions, according to a ...