As a senior instructor for the National De-escalation Training Center, I train law enforcement officers how to de-escalate situations that have the potential to turn violent. A couple of weeks ago I ...

Conflict can be a natural part of campus life, but how we respond to it can determine whether it becomes an opportunity for learning or a situation that spirals. As faculty and staff, understanding ...

Calming angry or anxious patients who need dermatologic surgery requires carefully selected words and actions, according to a ...

We have all been there: deciding what to say in an emotional situation to comfort, appease, satisfy, or otherwise address interpersonal conflict. Researchers have studied verbal de-escalation in a ...

Many people, within the course of their employment, encounter individuals who potentially pose a threat to themselves or others. This dilemma is faced by security professionals, healthcare ...

The Canton Police Department is providing de-escalation training to its officers over four weeks. The training, funded by the U.S. Department of Justice, focuses on using communication and ...