The Purdue Police Department is offering free online verbal de-escalation training in May. “Verbal De-escalation” is a two-hour PowerPoint presentation. The objective is to teach skills to help ...

The Purdue Police Department is offering free online training via Webex in October on how to verbally de-escalate a tense situation. “Verbal De-escalation” is a two-hour PowerPoint presentation. The ...

The Avon Police Department is taking unique steps to ensure the safety of the town’s residents and visitors. Avon is the only police department in the state that requires all its officers to complete ...

GRAND RAPIDS, Mich. — Padded mats are being utilized in classrooms across West Michigan as part of a cutting-edge approach to crisis de-escalation. Lauren Raap, an emotional impairment teacher at ...

COLUMBUS, Ohio (WCMH) — The City of Columbus aims to provide the community with additional tools for de-escalating conflicts. The city’s Office of Violence Prevention announced Thursday the Safer ...

Calming angry or anxious patients who need dermatologic surgery requires carefully selected words and actions, according to a ...

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...