Calming angry or anxious patients who need dermatologic surgery requires carefully selected words and actions, according to a ...

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Conflict can be a natural part of campus life, but how we respond to it can determine whether it becomes an opportunity for learning or a situation that spirals. As faculty and staff, understanding ...

As a senior instructor for the National De-escalation Training Center, I train law enforcement officers how to de-escalate situations that have the potential to turn violent. A couple of weeks ago I ...

Neurodivergent children experience significantly more punishment, correction, and criticism compared to neurotypical peers. For instance, it is estimated that by age 10, a child with ADHD will hear 20 ...

New research challenges the idea that venting anger provides relief. Scientists now suggest that shouting or hitting objects ...