A record number of American consumers are reporting increasing frustration with products and services, The Wall Street Journal (WSJ) reported Friday. Seventy-seven percent of U.S. customers reported ...
In customer service, there’s a difference between being helpful and being walked all over. One deli worker learned that firsthand when a nightmare customer demanded a full tuna wrap without paying ...
A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...
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