When a corporate crisis strikes, executives need a strategy for discussing the matter with employees, customers, and the public. But unless information about a crisis is shared in a careful, planned, ...

Don't negotiate crisis language at 2 a.m. Negotiate now, before things break, when everyone's calm and rational.

Law enforcement crisis and hostage negotiators are world-renowned for their ability to apply expert conflict resolution and communication skills in situations that are tense, (potentially) volatile, ...

Which came first, the classroom or the disaster? It doesn’t matter. They are interwoven and interdependent in a constant cycle of learning, executing, and learning more. Wash. Rinse. Repeat. I reached ...

In a state of emergency, and with national security, public health, and economic stability at stake, people need government agencies to provide cogent information and prompt access to lifesaving ...

As the real-life impact of the CrowdStrike and Microsoft outage continues to unfold, one thing is clear: building crisis communication strategies is an essential part of leadership. It’s a step that ...

In today’s digital world, founders must lead crisis communication with speed, empathy and transparency — silence or delegation can irreparably damage trust. Crisis isn’t just a PR issue; it’s a ...

In an ideal world, a crisis would make an appointment. It would announce its imminent arrival several weeks in advance, giving organizations plenty of time to understand its potential impact and ...

Lawyers have long understood their role in helping clients find their way out of the problems they're facing. Historically, this responsibility was captured under litigation practices or proactive ...

Lis Anderson is founder and director at PR consultancy AMBITIOUS. An experienced agency MD with 25 years in the communications industry. It’s an understatement to say that communication is important ...

UVALDE - Walk backs, revisions, and changes in the story. The investigation into what really happened at Robb Elementary last week has been plagued with issues. People across the country are demanding ...