SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Talkdesk®, Inc., a global customer experience leader for customer-obsessed companies, has been selected by LifeSearch, the UK’s leading life insurance broker, ...

SINGAPORE, Jan. 08, 2025 (GLOBE NEWSWIRE) -- CURRENC Group Inc. (Nasdaq: CURR) (“CURRENC” or the “Company”), a fintech and digital remittance pioneer serving millions of unbanked and underbanked ...

Why AI in the contact centre is only as good as your strategy. Artificial intelligence is everywhere in business conversations right now. In the contact centre space, it is often hailed as the next ...

Just days after announcing the addition of artificial intelligence (AI) to RingEX, its flagship cloud business communications solution, RingCentral has extended global availability, increased adoption ...

CURRENC Group Inc. has launched its SEAMLESS AI Call Centre Solutions, a range of AI-driven tools aimed at enhancing efficiency and customer satisfaction for various financial institutions, including ...

Telstra Global, a supplier of managed network and hosted services, today announced its global Virtual Contact Centre (VCC) solution, powered by IPscape, a provider of contact center applications and ...

The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

SYDNEY--(BUSINESS WIRE)--BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud ...

IP telephony, or voice over IP, is now commonplace in many large enterprises. So why has it not been successfully ported to an area where it can offer great benefit - the call centre? IP-based call ...

Artificial intelligence is everywhere in business conversations right now. In the contact centre space, it is often hailed as the next great leap forward, promising to transform customer interactions, ...