Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President and CEO of Avaya, presented the first keynote at Voiceon ...

Call centers are having trouble meeting consumer expectations, and they're also challenging for enterprises to sustain amid a shortage of workers and rising labor costs. Since the start of the ...

Laddar Africa has launched a cloud-based business communication solution, Laddar Voice, designed to help organisations ...

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a wide array of communications companies, expressly ...

CEO has outlined a major shift toward AI driven customer service. The company plans large scale use of artificial intelligence to handle routine customer queries. Management signaled that a ...

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

For more than a decade, CSD Access has been expanding the use of its innovative DVC solution through partnerships with many ...