There's no AI behind ChatTJB, just a former Google employee and soon, more than 10,000 volunteers answering strangers' ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Perhaps we’ve gotten a tad too accustomed to outsourcing our ...

Elon Musk isn't a fan of X's algorithm, so he's documenting the company's efforts to improve the tech that decides what you see in the "For You" feed.

“My heart is broken,” said Mike, when he lost his friend Anne. “I feel like I’m losing the love of my life.” Mike’s feelings were real, but his companion was not. Anne was a chatbot — an artificial ...

AI tools can be a valuable and free educator, but you need to know where to draw the line and rather trust human experts.

A developer went viral for reconfiguring Chipotle’s customer support bot into a coding assistant, and providing the playbook for others to do the same to other chatbots. Reading time 4 minutes After ...

Meta's apology after Indian Prime Minister Modi's Facebook post vanished highlights the complex role of AI algorithms in ...