Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Consumer services is a broad field with a variety of benefits and drawbacks. Here’s what you should consider before choosing it as a career path. The consumer services industry is broad and ...

Will AI mean the end of the road for my customer service career? This is a question I imagine some customer service employees are asking themselves right now. As companies automate more basic queries, ...

The world of jobs is in a state of flux, thanks to rising adoption of artificial intelligence, and the jobs that are most vulnerable to this automation drive are software-IT and customer services, ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...