IMPACT ON THE 911 SYSTEM, BECAUSE THAT WAS BIG. WE ARE JOINED ON THE PHONE RIGHT NOW BY DIRECTOR MARK DOYLE OF THE DIVISION OF EMERGENCY SERVICES AND COMMUNICATIONS. MARK, THANK YOU SO MUCH FOR BEING ...

LOUISVILLE, Ky. (WDRB) -- A Kentucky-based nonprofit that helps veterans in crisis is getting a major boost to expand its reach across the country. USA Cares, headquartered in Louisville, is turning ...

For years, Call Center Magazine has been bestowing annual honors on top call centers in the United States. It's been our honor to recognize the wide range of skills, talents and innovations that the ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...