The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Checking out the top 10 most popular customer service/call center articles on CMSWire from 2022. Customer service and call centers have become an extremely important part of a brand’s customer ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Federal telephone call centers provide better customer service than centers run by state and local agencies or private firms, according to a new study by the Purdue University Center for ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...