ORLANDO, Fla.--(BUSINESS WIRE)--UJET, Inc., the world’s most secure, reliable, and innovative contact center, today announced it was declared a finalist for “Cloud-Based CX Solution of the Year” at ...

Three in 10 consumers say the company took no action at all in response to their most recent poor customer service experience, a CCW Digital survey found.

LAS VEGAS--(BUSINESS WIRE)--UJET, Inc., the world’s most advanced contact center platform, has won Cloud-Based CX Solution of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards, for ...

CCW Digital's Latest Study Focusing on Customer Experience Trends Reveals Urgent Need for Brands to Refocus on Customer Centricity NEW YORK and LAS VEGAS, June 20, 2023 /PRNewswire/ -- Today, CCW ...

Customer experience is regressing rather than improving, CCW Digital reported following a recent survey, the results of which were presented during Customer Contact Week in Las Vegas in late June.

SPRINGVILLE, Utah, May 15, 2026 /PRNewswire/ -- ProNexis, a leading provider of lead conversion and business growth solutions for the home service industry, has been recognized by two of the most ...

Most customers still have to repeat themselves to customer service, and 82% say it happens often. That breakdown isn’t a small inconvenience; it’s a signal that today’s CX systems forget, and the cost ...

Customer Contact Week (CCW) Las Vegas is scheduled for June 22-25, 2026 at Caesars Forum. The program is positioned as an in-person gathering for customer contact and contact center leaders, with ...