Chief Customer Officer Kellie Capote discusses the role of the CCO and her data-driven approach to customer experience. In this CMSWire Contributor Q&A, Kellie Capote, chief customer officer at ...

Recurly, a subscription management and billing platform, has added a strategic C-suite hire to the executive leadership team with the appointment of Rachel Sheriff as Chief Customer Officer (CCO).

Every chief customer officer comes into their role with the natural biases and filters that affect our world views and how we approach our work life. When we settle into our office each morning, we ...

Blake Morgan tackles the leadership question in her piece “The Problem With Saying 'Customer Experience Is Everyone's Job'”: It’s nice to think that everyone knows customer experience is important – ...